Simply the best outfit when it comes to plumbing for hospitality businesses

From restaurants to pubs, hotels to concert halls, gyms to sports clubs, and much more, our roster of clients is ever-growing, so join us now.

  • Examples of our work

    • A bathroom fit-out with much character [Catford]
      A bathroom fit-out with much character [Catford]
    • A super advanced bathroom installation [Bromley]
      A super advanced bathroom installation [Bromley]
    • Brand spanking new bathroom installation [Beckenham]
      Brand spanking new bathroom installation [Beckenham]
  • Hospitality Businesses Row 4 image
    You might need us when...
    • wanting to improve the speed at which repair works are carried out on your building, so you don't experience long hits to revenue
    • fittings and fixtures in sanitary spaces (such as taps, showerheads and toilets) are outdated and unpleasant to customers and staff
    • areas involved in preparing food (like kitchens and outdoor cooking spaces) need to meet the health and safety demands laid out by law
    • you notice leaks in any part of your premises, whether it be in an enclosed or public space, from general weathering or an appliance
    • needing to better schedule the compulsory inspections of all your plumbing related fixtures as well as their maintenance and cleaning
  • What our clients say
    • Agnes Petra

      Professional team, great service and value, always respond quickly if needed in an emergency.

      Agnes Petra
    • Alexandra Michaelides

      We found them to be lovely guys to work with - professional, approachable and helpful - from start to finish.

      Alexandra Michaelides
    • Elle Nixon

      Called out for an emergency and it was dealt with efficiently with the least amount of disruption.

      Elle Nixon
    • Lorna Jones

      Always helpful, friendly and assuring. Great local plumbers that we will continue to go back to!

      Lorna Jones
    • Roisin Darwish

      Really appreciate the speedy service, and very friendly too! We would recommend them to others.

      Roisin Darwish
    • Tara Elvin

      They were friendly and professional and they fitted us a new boiler within 48 hours after ours broke down.

      Tara Elvin
  • Hospitality Businesses Row 6 image
    We'll help you to...
    • to minimise the likelihood of any faults within your plumbing, heating, drainage and ventilation systems by carrying out routine maintenance to detect issues before they become major issues
    • ensure your space is fitted with the most energy-efficient and cost-effective fittings and fixtures so that you are constantly saving money whilst at the same time improving the overall delivery
    • achieve having healthy operating spaces which not only meet legal guidelines but that can go beyond merely passing a sporadic health and safety inspection and any other mandatory checks
    • acquire and install the best fitting and fixtures throughout your building, and ensure anything that doesn't meet modern-day standards and deemed inefficient in today's world is replaced
    • build an entire virtual department to your business which deals with all your plumbing needs and whose staff can be onsite in the quickest periods (24 hours a day, 7 days a week and 365 days per year)
  • We provide a range of services like ...
    • Central Heating
      Central Heating
    • Boiler Installation
      Boiler Installation
    • Drains + Blockages
      Drains + Blockages
    • Air Conditioning
      Air Conditioning
    • Plumbing
      Plumbing
    • Assessments + Reports
      Assessments + Reports
  • Why work with us?
    • Fully Certified

      Our engineers and technicians hold certifications with leading bodies in the plumbing, heating and gas sectors. This gives us a competitive edge and permits us to work on a wide range of sites.

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    • Highly Proficient

      The skills set of our team is second-to-none. When analysing plans, reading measurements and installing different fixtures and appliances, they are unmatched. Their vision is to safeguard your future.

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    • Fine Coordination

      We show a great appreciation for working in tight and constrained spaces. When it comes to moving in and around items, we intelligently use of our hands and tools to ensure a smooth process is enacted.

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    • Mechanical Expertise

      In staying up-to-date with the most recent tech, we are super-efficient when it comes to carrying out repairs and replacing defective fittings and components. We always implement lasting solutions.

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    • Problem Solving

      We will be persistent in getting to the root of your issue. Our mechanics will persevere until a successful outcome is met. The most important thing applying a fix which makes your life much easier.

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    • Cost Effective

      You will always be presented with the best price for carrying out any required work. We will work will to ensure you are delivered peace of mind in the shortest time-span possible. That’s a promise.

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    • Regulatory Compliant

      As licensed practitioners, we give confidence in staying aligned to the latest regulations. Working in accordance with the expected safety protocols prepares us for duties which might undergo review.

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    • Very Experienced

      All our staff are trained to the best standards and have worked on a number of leading domestic and commercial projects. They are the backbone of our business and help to retain our great reputation.

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    • Amazing Communicators

      The best results come when our experts lay out what they intend to do in the simplest of terms. This however also means we spend a greater portion of time listening and understanding your needs.

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    • Exceptional Professionalism

      As your trusted partner, we always present a positive attitude and present ourselves in an honest and upright manner. We want for you to have the confidence to refer us to your friends and family.

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    • Outstanding Punctuality

      Time is hard to come by nowadays, so your’s will be appreciated. We’ll be with you before your scheduled appointment and also leave at an appropriate hour to ensure you too can enjoy your space.

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    • Happy Clientele

      Delivering customer satisfaction is part of our daily mantra. Your happiness is what we want to see expressed when carrying out works within your premises. We want you to be our next brand ambassador.

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  • Hospitality Businesses Row 10 image
    Consider us even if you...
    • you have a large-sized catalogue of maintenance partners who you've relied on over the years to help maintain, repair and install your plumbing and ventilation fixtures
    • know it's just recently you conducted a review of your existing maintenance contracts and not too long ago upgraded parts of some of the systems you have in play at your building
    • much doubt exists around underlying issues with your infrastructure due to its age or the brands of appliances and fittings being utilised
    • what remains in your quarterly or annual budget isn't enough to carry much-needed maintenance works, and you're hesitant about forward-planning and payment schedules
    • traditionally, you wait for a problem to arise before seeking assistance in getting it addressed and only ever do the bare minimum to ensure you meet regulatory standards
  • Some Useful Statistics
    • 12%

      is what the UK bathroom market will grow over the next 4 years

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    • 52%

      of the boilers which are found in UK households are combi boilers

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    • 1.67

      million is the UK record-high number of gas boilers sold in 2019

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  • Hospitality Businesses Row 15 image
    We want you to avoid the pain of...
    • a minor repairable matter within your space being subject to over-the-top critique from the public or press, which damages your reputation
    • never securing a maintenance contract with a leading provider which proactive in its natures and reactive to unforeseen circumstances
    • introducing further damage to your building structure that is costly to repair and calls on the skills of multiple other professions
    • failing to spend on improving the overall performance of your space and, in turn, losing customers to your rivals
    • not taking your business to the next level because its operation is forever wrought with issues linked to the adequate supply of clean water, air and heat
  • Get Started Today
    Get Started Today
  • The latest from PHG Mechanical Services
    • Air Conditioning
      Air Conditioning
    • Plumbing
      Plumbing
    • Central Heating
      Central Heating
    • Drains + Blockages
      Drains + Blockages
    • Assessments + Reports
      Assessments + Reports
    • Boiler Installation
      Boiler Installation
  • Common Questions
    What credentials do you hold?
    What credentials do you hold?

    We have registrations and certifications with a number of a number of recognised trade bodies which include:

    • Gas Safe Register
    • JIB ECS (Electrotechnical Certification Scheme by Job Industry Board)
    • CSCS(Construction Skills Certification Scheme)
    • PASMA (Prefabricated Access Suppliers’ & Manufacturers’ Association)
    • IPAF (International Powered Access Federation)
    • SSSTS (Site Supervision Safety Training Scheme
    • FAW (First Aiders at Work)

    Alongside this, we are also Vaillant and Nest Pro accredited installers.

    What guarantee do you offer?
    What guarantee do you offer?

    Our labour comes with a 12-month warranty. Alongside this, the materials, components and appliances we install will hold their related supplier warranties.

    Is a call-out fee charged?
    Is a call-out fee charged?

    Not a call-out fee, but an hourly rate. If your issue is diagnosed in this time period (i.e. 1 hour), and can be repaired without the need for additional time or materials, you’ll only pay for this amount of time. If it takes longer, you will pay for this and the additional time (hours) it takes to resolve the issue.

    Please note that upon identifying the problem, if you choose not to pursue going ahead with the work, you’ll be charged for the time spent to reach this point.

    How much will it cost?
    How much will it cost?

    When it comes to pricing, we do offer a degree of flexibility. This, however, depends on the nature of the task at hand.

    For works, the associated fee will fall into one of the following categories:

    1. Fixed Price Work
    2. Hourly Rate Tasks
    3. Scoped Scheduled Works

    Fixed Price Work

    A range of small jobs we conduct happen to have their own pre-determined costs. This means you’ll be provided with a fixed rate before our engineer shows up.

    In these cases, we’ll likely have the tools, instruments and materials readily available to carry out any tests or repairs. This includes, but is not limited to:

    • Gas Safety Records + Certificates (CP12)
    • Pre-Purchase Surveys
    • Home Buyer Reports
    • Landlord Safety Certificates
    • Legionella Risk Assessments
    • Power Flushes
    • Boiler Service Checks

    Hourly Rate Tasks

    These rates apply when we’re able to get out and resolve your problem without sending an estimator.

    In this instance, we should be able to diagnose the problem and quickly start resolving it. This call-out or maintenance work can be conducted without the need to price materials and labour costs, or extended analysis from an estimator. This includes, but is not limited to:

    • Drainage + Blockages (e.g. toilets, sinks, drains)
    • Leak Detection
    • Damp Treatments
    • Central Heating Adjustments
    • Appliance Repairs

    We are very transparent with our rates, which are:

    • £70 per hour (Weekdays: Monday to Friday from 7am to 5pm)
    • £90 per hour (Weekdays: Monday to Friday from 5pm – 9pm and Weekends: Saturday and Sunday: from 7am – 9pm)
    • £130 per hour (Emergency: As in you can’t wait or during unsocial hours which are Monday to Sunday: 9pm – 7am)

    It is key to note that the time we spend investigating your issue is absorbed into the hourly rate if we go on to apply the fix. If it’s the case you choose not to go ahead with the work, you’ll be charged for the time taken to diagnose the problem.

    Scoped Scheduled Works

    For larger jobs, where further work is required, we’ll give a fixed cost before getting started. Here is where you’ll receive a quote for the work we intend on carrying out, alongside a planned schedule for getting the job done.

    With us, we will stick to our promised price. This means what you will only pay what we originally quoted for carrying out the work, even if the time needed increases or extra materials need to be brought on board. The only instance where the price will be adjusted is of the agreed scope of the work happens to change.

    Many clients love this because it means they know what is coming down the line. Expectations are set and met, and all costs and payment schedules are agreed to upfront.

    Do you provide gas safety certificates for landlords?
    Do you provide gas safety certificates for landlords?

    Yes, given it’s your requirements as a landlord to have to ensure that all gas appliances throughout your properties are completely safe. This, by law, must occur every 12 months and when we’ve carried out these checks you’ll be issued a gas safety certificate that you must retain for 2 years.

    What payment methods are available?
    What payment methods are available?

    We have multiple payment methods available including cash, bank transfers, credit and debit cards and Paypal.

    What's a landlord responsibilities concerning gas safety?
    What's a landlord responsibilities concerning gas safety?

    Under the Gas Safety (Installation and Use) Regulations 1998, as a landlord you must ensure the safety of all gas appliances, flues, chimneys (and other related fittings, accessible to your tenants. This extends to a range of dwellings including hotels and other styles of accommodation in this category, holiday lets and rental properties.

    There are 3 fundamental things you must ensure (by law) when it comes to providing properties with gas appliances:

    1. Upkeep: You have a requirement to keep you stacks, chimneys, flue, gas pipework and appliances in safe working order. The servicing of your gas appliances must occur in line with the recommendations provided by their respective manufacturers. Should you be unable to access these details you must revert to annual check-ups and servicing, unless you’ve been advised differently by a Gas Safe registered engineer. Even if you (as the landlord) are not the owner of a gas-related appliance and your tenant is, as long as it’s connected to the pipework or flue, you remain responsible. Only in instances where this is not the case, and most importantly the tenant is the owner of the apparatus in question, does the liability fall on them.
    2. Gas Safety Inspections: A Gas Safe registered engineer has to check the safety of your gas appliances and flues on an annual basis. As a landlord, guidelines introduced in April 2018 grant you permission to have a gas safety check conducted every 10-12 months following the previous review, with the expiry date of your valid existing report remaining intact. Should you be late on having a check done, this is not good as you’re technically breaking the law and the consequences of something going wrong can be extremely heavy. However, the annual clock for getting your next Gas Safety check (i.e. in 10-12 months) is reset.
    3. Report: A recorded report of your annual gas safety inspections need to be provided to your tenants in a 28-day period, or instantly if it’s someone commencing a new tenancy at your property. If the space that your letting is for a period of less than 28-days, you must make the gas safety report fully visible in a central space of your property. All gas safety reports must be retained for a minimum of 2 years, and should you fall under the new regulations for flexible gas safety inspections, your report must be stored until a further 2 gas safety reviews are conducted.

    Beyond these recommendations, you should also go and notify your tenants where the mechanism for switching off the gas to the premises is located. This should hopefully keep them safe if and when an emergency arises.

    Again, we must stress for you to utilise a Gas Safe registered engineer, like those here at PHG Mechanical Services. Anything short of this is unlawful, and you put your tenants in danger should you not comply with these recommendations.

     

     

    When will my engineer or technician arrive?
    When will my engineer or technician arrive?

    When your appointment is agreed, we’ll once again confirm the date and time with you. Alongside this, we’ll make you aware of the particular team member(s) who’ll be turning up for your scheduled booking.

    We always endeavour to arrive before time, and have an outstanding punctuality record. On the off-chance of a hold up en route, you’ll be informed the way in advance and be provided with an expected time of arrival

    Why should I consider a Service Maintenance Agreement?
    Why should I consider a Service Maintenance Agreement?