Not a call-out fee, but an hourly rate. If your issue is diagnosed in this time period (i.e. 1 hour), and can be repaired without the need for additional time or materials, you’ll only pay for this amount of time. If it takes longer, you will pay for this and the additional time (hours) it takes to resolve the issue.
Please note that upon identifying the problem, if you choose not to pursue going ahead with the work, you’ll be charged for the time spent to reach this point.
