In a situation of burst pipes, what should I do first?

First and foremost, get in touch with the team at PHG to start explaining the issue at hand. Once we get that quick diagnosis, we’ll likely advise you to turn off your water at the mains. It will mean locating your stop cock, and once switched off; it will stop the flow of water to your property. After this, open up all your taps to drain off any excess water floating in the system. Whilst we’re en route to your property, be safe and try to clear up any mess you possibly can.